Privacy policy

Last updated: July 2026

Our Commitment to Your Privacy

At Better Held, we treat your personal information the way we treat our products — with care, intention, and respect. This policy explains what we collect, why we collect it, and how we protect it.

What We Collect

We collect information in two ways:

When you browse our site, we automatically collect device-level data — your IP address, browser type, time zone, and how you interact with our pages. This helps us understand what's working and what isn't.

When you make a purchase, we collect the information necessary to fulfill your order — your name, email address, shipping address, billing address, and payment details.

We will never ask for information we don't need.

How We Use It

To fulfill your order. Processing, shipping, and providing tracking updates.

To communicate with you. Order confirmations, shipping notifications, and responses to your inquiries.

To improve our experience. Understanding how customers browse our site so we can make it better.

To send marketing — only with your permission. If you opt in, we'll occasionally share new product launches and exclusive offers. You can unsubscribe at any time with one click.

Who We Share It With

We share your data only with the partners necessary to operate our business:

Shopify — powers our e-commerce platform and securely stores your order data.

Payment processors — handle transactions securely. We never see or store your full credit card number.

Shipping carriers — receive your name and address to deliver your order.

We do not sell, rent, or trade your personal information. Ever.

Cookies

We use cookies to remember your cart, understand traffic patterns, and improve site performance. You can manage cookie preferences through your browser settings at any time.

Your Rights

Regardless of where you live, you have the right to:

— Access the personal data we hold about you
— Request correction of inaccurate data
— Request deletion of your data
— Opt out of marketing communications

For California residents (CCPA) and European residents (GDPR): additional rights may apply under your local legislation. Contact us and we'll walk you through it.

Security

All transactions are encrypted using industry-standard SSL/TLS technology. Your payment information is processed through PCI-compliant payment processors and is never stored on our servers.

Contact

Questions about your data? We're here.
support@betterheld.com