Frequently Asked Questions (FAQ)

Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days within the United States. You'll receive a tracking number by email as soon as your order ships.

Where do you ship?

We currently ship to addresses within the United States.

How can I track my order?

Once your order ships, we'll email you a tracking link. If you haven't received it within 3 business days, check your spam folder or contact us at support@betterheld.com.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. For health and safety reasons, supplements must be unopened and in their original sealed packaging to be eligible for return. See our Refund & Return policy for full details.

My order arrived damaged. What should I do?

Email us within 7 days of delivery with photos of the damaged item and packaging, and we'll send a replacement or issue a refund.

Products

Are your supplements safe?

Our products are manufactured in GMP-compliant facilities. However, we always recommend consulting your physician before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.

How should I take my supplements?

Follow the serving directions on each product label. Do not exceed the recommended dose.

Do supplements cure illnesses?

No. Dietary supplements are intended to support general wellness — they are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

Still Have Questions?

Reach us anytime at support@betterheld.com.