Privacy Policy
Last updated: August 2026
Better Held (“we”, “us”) respects your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website.
Information We Collect
Information you provide: name, shipping and billing address, email address, phone number, payment details, and any information you include when contacting support or creating an account.
Information collected automatically: device and browser details, IP address, and usage data collected through cookies and similar technologies as you browse the site.
How We Use Your Information
We use your information to process and deliver orders, provide customer support, send order notifications, improve our website and products, prevent fraud, and — with your consent where required — send marketing emails you can opt out of at any time via the unsubscribe link.
How We Share Your Information
We share personal information with service providers who help us operate the store — including Shopify (our e-commerce platform), payment processors, and shipping carriers — as well as with marketing partners, and where required by law. We do not sell your personal information for money.
Cookies
We use cookies to keep your cart working, remember preferences, analyze traffic, and support advertising. You can manage cookies through your browser settings; disabling them may affect site functionality.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising. To exercise these rights, email us at support@betterheld.com or visit Your Privacy Choices.
Data Retention & Security
We retain personal information as long as needed to provide the Services and comply with legal obligations. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.
Children
Our Services are not intended for children, and we do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
Contact
Questions about this Privacy Policy? Email support@betterheld.com.