Subscription Policy

We offer subscription plans on our website, currently available for delivery to addresses within the United States. If you purchase products using the "Subscribe & Save" option, your selected payment method will be charged every 30 days, and we will ship your recurring subscription order. Please note that the price of the initial order and the shipping fees may differ from the rates applied to subsequent recurring shipments if you used a discount code or promotion for the first order. The subscription terms will apply based on your chosen frequency for all subscription orders. If you wish to change your subscription frequency, you may do so by contacting us at Support@betterheld.com.

Your subscription will remain active, and you will be charged at your selected frequency until you decide to cancel or modify your subscription details. However, please note that service fees are non-refundable; therefore, if you cancel your subscription, we will ship any remaining orders from the already-paid period but will not issue refunds for shipments not yet received as of the cancellation date. There are no separate subscription fees; you only pay the cost of the products plus shipping and handling charges.

Upon the conclusion of the initial subscription cycle and any subsequent cycles, your subscription will automatically renew on the day immediately following the end of that cycle (referred to as the "Renewal Date") and continue for another cycle at the price in effect at that time. You agree that this auto-renewal feature applies to your account unless you modify or cancel your subscription prior to the Renewal Date by contacting us at Support@betterheld.com.

Upon subscribing, you authorize us to charge your selected payment method immediately and at the start of any subsequent subscription cycle. If you choose to cancel your subscription at any time, the subscription will automatically terminate, and we will not charge your payment method for the next cycle. You agree that we reserve the right to terminate or suspend your subscription for any reason and at any time, at our sole discretion. While we will make reasonable efforts to respond promptly to emails or support requests regarding subscription changes, we are not responsible for managing your subscription or for any errors arising in connection with it.

For accounts with misspelled or incorrect email addresses, it is the customer's responsibility to contact Better Held support to provide the correct email address. The customer bears responsibility for any subscription-related issues resulting from an invalid email address until they contact us and provide the correct one.