Refund & Return Policy

30-Day Return Policy

We want you to be happy with your purchase. You have 30 days after receiving your item to request a return.

Return Eligibility

For health and safety reasons, dietary supplements can only be returned if they are unopened, unused, and in their original sealed packaging. Opened products cannot be returned unless they arrived damaged or defective.

To start a return, email support@betterheld.com with your order number and reason for return. We'll reply with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos, and we'll send a free replacement or issue a full refund — no return shipping required.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may need additional time to post the refund.

Exchanges

The fastest way to get a different product is to request a return for the eligible item and place a new order once the return is approved.

Questions?

Contact us anytime at support@betterheld.com.