Contact information

Last updated: July 2026

Contact Information

Better Held is committed to providing exceptional customer service. If you have any questions, concerns, or feedback, we'd love to hear from you.

Customer Support

Email: support@betterheld.com
Response time: Within 24 hours, Monday through Friday

Business Address

Better Held
United States

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed

Emails received outside of business hours will be answered on the next business day.

Order Support

For the fastest response on order-related inquiries, please include your order number in the subject line of your email.

Common inquiries we can help with:

— Order status and tracking updates
— Returns, exchanges, and refunds
— Product questions and recommendations
— Shipping and delivery issues
— Bulk and wholesale inquiries

Press & Partnerships

For media inquiries, collaboration proposals, or wholesale opportunities:
hello@betterheld.com