Shipping policy

Last updated: July 2026

Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed after 2:00 PM EST, on weekends, or during holidays will be processed on the next business day.

You will receive a confirmation email once your order is placed, and a second email with tracking information once your order ships.

Delivery Times

United States

Free Standard Shipping on all orders over $50.

Standard Shipping — 7–14 business days — $4.99
Priority Shipping — 5–9 business days — $12.99

Please note: all Better Held products are carefully inspected and quality-checked at our fulfillment partner's facility before shipping. This ensures every item meets our standards — and is the reason our delivery window may be slightly longer than large marketplace retailers. We believe the wait is worth the quality.

International

Canada — 10–20 business days — $9.99
United Kingdom & EU — 12–25 business days — $14.99
Australia & New Zealand — 14–28 business days — $14.99
Rest of World — 14–30 business days — calculated at checkout

International orders may be subject to customs duties, import taxes, and brokerage fees imposed by your country's government. These charges are the responsibility of the recipient and are not included in our pricing.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to track your package in real time. Please allow 2–3 days after receiving your tracking number for carrier updates to appear.

If you haven't received tracking information within 5 business days of placing your order, please contact us.

Delivery Issues

If your package shows as delivered but you haven't received it:

— Check with neighbors and household members
— Look for a delivery notice or check secondary delivery locations
— Contact your local carrier with the tracking number

If you still can't locate your package, email us within 7 days of the delivery date. We will investigate and, if necessary, send a replacement at no cost to you.

P.O. Boxes & Military Addresses

We ship to P.O. Boxes and APO/FPO/DPO addresses.

Contact

Questions about your shipment?
support@betterheld.com
We respond within 24 hours, Monday through Friday.